We settled on finding a clinic in London, and we now know my egg supply is excellent. I feel so pleased it’s actually going somewhere and we have a plan!
After reading through tons of information, reviews, and clicking on so many price lists my eyes go funny, I narrow it down to three possible clinics in London we want go visit so we can compare. I email all three of them, excited that this is actually coming together for us.
They don’t immediately reply, so I use the contact form on their website instead, thinking maybe they didn’t receive it.
They don’t reply again, so I Google various email addresses of the clinics, and email all of those.
They still don’t reply, so I go onto a fertility forum and, mildly worried, ask the other people there for help. I am reassured it’s normal, and to wait longer. Apparently some clinics take weeks or even months to email back.
I run out of patience much sooner than that though, and I task Jo with calling them (I am terrible at phone calls, especially the important ones). I sit anxiously next to her with a huge list of questions to ask them up on the computer screen.
No reply. OF COURSE. Dammit people!
Gradually, my excitement turns into frustration. Those London clinics change from a place of possibility to an impenetrable fortress to me, with heavy walls, none shall ever know what goes on inside.
Eventually two of the clinics do get back to us, but with the third that was initially our favourite Jo has to try again and again to even get someone on the line. Their free number doesn’t get an answer, so we look up the clinic and try to get a landline number, where we reach a harried woman who says she can’t talk to us because they are too busy.
We push on, determined to get past those walls and to find out whether it’s right for us, but it’s very disheartening.
For over a month, we play this game of tag with trying to get even the tiniest bit of an answer out of them. Do you allow the use of donor sperm? From which sperm banks? What are the rules of your programme? Could you give us a complete price list? Which tests are required? You’d think those are the basic questions that everyone asks, but yet they need to be needled endlessly and reminded that we do not live in the country before even granting us a single question they’re willing to look up the reply to.
In the end we give up on them, because after weeks of trying they are STILL unwilling to properly answer us. With the other two clinics we get – finally, like precious gems robbed out of a temple Indiana Jones style – appointments.
Unto the breach we go!
People/businesses that don’t return phone calls are TERRIBLE. I suppose they feel like they’re busy enough/have a captive audience that good customer service isn’t a necessity. It sucks that this is so frustrating for you.
It is extremely annoying, especially considering how important a choice like this is. This is going to be one of the most expensive and invasive things ever we have to decide on, the very least I expect from them is that they reply when we have a question! You’re right that they didn’t particularly need our business probably, and that they know that people are desperate enough to keep on trying anyway. I just wish it didn’t have to be such a struggle!
Oh my gosh how frustrating. Maybe best to let that one go, I think. I hope your appointments go really well. <3
Thank you! And yes, in the end we just gave up on them. Even though they had the best location and reputation, going somewhere where your questions won’t be answered just doesn’t work for us!
Oh my, this must be so frustrating! I’m glad you managed to get somewhere with two clinics, can’t wait to hear the next steps… Sending big hugs!
It was extremely frustrating! We kept wishing they would just hire an extra admin or receptionist person to deal with this, as I’m sure we’re not the only people this happened to. But we did get our appointments with the two clinics, reviews to follow! *g*